Refund policy

You have 30 days. If a product is not right for you, you may request a return within 30 days of delivery.

Start your return before sending anything. Email support@rubalume.com with your order number and the reason. We will reply with a return authorisation and the address to send it to. Please do not ship anything back before you have that authorisation, as we cannot process unannounced returns.

Condition. Items must come back complete, in their original packaging, with all accessories and in resalable condition. We may refuse a return, or issue a partial refund, if an item arrives used beyond reasonable inspection, damaged in a way that was not our doing, or missing parts. If that happens we will tell you why and send you photographs.

Return shipping. For a change of mind, you cover the cost of shipping the item back. If the product arrived damaged, faulty, or is not what you ordered, we cover it.

Refunds. Once your return arrives and has been inspected, we refund the original payment method. Refunds are typically processed within 5 business days of the item arriving; your bank may take a few days more to show it.

Damaged or faulty on arrival. Email us within 7 days of delivery with photographs. We will replace the item or refund it in full, and we pay the return shipping.

Hygiene. Eye patches and other items designed for direct skin contact cannot be returned once the seal is broken, unless they are faulty.

Questions. Email support@rubalume.com.